Refund policy
14-day guarantee on first purchases:
if you are not satisfied, email tech@carbonless.app within 14 days of your first purchase of a plan and we will refund it in full.
Renewals:
a renewal charge can be refunded on request within 14 days of that charge. Beyond that window, renewals are refunded at our discretion, prorated for annual plans.
Annual plans:
the 14-day guarantee applies to the first annual purchase. After that, annual plans can be cancelled at any time (access continues to the end of the paid period) and refunds of unused full months are considered case by case.
Cancelling is separate from refunds:
cancelling from the billing page stops future charges but does not refund the current period; this policy covers money back.
How to request:
email tech@carbonless.app from the account email with the transaction date; we reply within 2 business days.
Processing:
payments are processed by our payment provider acting as merchant of record; refunds are issued back through them to the original payment method, typically within 5-10 business days of approval.