Support
Email tech@carbonless.app for help with Carbonless Trades. Include your account email and a description of the issue. Do not send passwords, sign-in links, or card details.
Account access
Contact us about sign-in problems, account access, or your Carbonless connection with ChatGPT. You can request a sign-in link from the Sign in page.
Documents and PDFs
Contact us about estimates, invoices, saved client details, the Estimate Builder, or PDF downloads. Include the document number if you have one.
PDF download links expire. You can request a fresh link for a finalized document from your dashboard .
Billing
Contact us about plans, Polar Checkout, payment confirmation, or cancellation requests. You can view your plan and request cancellation from the billing page .
Card payments for paid plans are handled by Polar. Do not include card numbers in a support email.
Deletion requests
You can request deletion of your account or stored documents at any time by emailing tech@carbonless.app. Tell us whether you want to close your account or delete specific stored documents.
Individual document deletion is not available in the app in v1. Closing account access and removing stored records and PDFs are separate steps. See Retention and deletion for details.